What is the difference between the Investigation and the Recovery?+
The Investigation answers what happened: how they got in, what they touched, and whether they are still in. The Recovery is the Investigation plus the fixes: every confirmed inventory item removed, isolated, restored and verified, or accepted in writing, the critical root causes closed as code, and a closure sweep that proves it. Half the Recovery fee is invoiced only when the sweep passes.
Why is it retained through counsel?+
Courts look at purpose, who received the report, and the paperwork, not the label on the cover. A three-party letter, with counsel retaining Vantalect for this incident, is the structure most likely to support a privilege claim. Counsel decides, and counsel-track reports go to counsel only.
Can you tell us whether we have to notify anyone?+
No. We report what the evidence shows and organize the facts by the regimes counsel may want to consider, with notification-clock worksheets computed from the times you record. Whether a regime applies, and when its clock began, is for you and your counsel.
What if the attacker is still in?+
Then you need the Response first: hourly, by the stage, to stop the damage and preserve the evidence. The Investigation starts after containment, and the Response hours already worked are credited against it, at $450 per hour, up to $10,000.
What if our logs are incomplete?+
We record the gaps in week one and say what they limit before any conclusion. Missing logs are a finding, with the fix and its monthly cost. We do not fill gaps with guesses.
Will you contact or pay the attacker?+
No. We never contact, negotiate with, or advise on paying an attacker, and never touch ransom funds. We give counsel the technical indicators for sanctions screening.
Will our insurer cover this?+
Many cyber policies expect a panel vendor or written consent for another. Ask your broker now to list Vantalect as a named non-panel provider. Without a listing, your broker requests consent first, and costs the insurer has not consented to may not be reimbursed.
Is this legal advice?+
No. Nothing Vantalect delivers is a legal determination. Vantalect does not need a private-investigator license for this work.
What insurance does Vantalect carry?+
Vantalect carries errors-and-omissions insurance. It carries no cyber insurance and expects to need none. Liability is capped as the master services agreement sets out.
What are the agents, and who sees our data?+
Charles directs software agents (AI tools) that read, analyze, and draft under his supervision, and he reviews every deliverable. By default they work inside your evidence account and your own accounts. Evidence goes to any other provider or region only with the written consent of you and counsel, under terms that bar training and retention. Pursuit, our tracker, reconstructs attacker sessions from the recorded API calls and runs in an account you own. We retain our working copies until counsel authorizes destruction in writing after confirming preservation obligations. We then delete the authorized copies and provide a certificate on the agreed schedule.